Claude did not refund my money as it said on its subscription page.

I liked claude i did my project i was unable to do in 6 month with gemini in 1 hr but I want to buy sub 6 mon later when this level is base line and cheap. I made a markdown editor i will not publish it as made better one with areana ai and it uses vello and parley. Memory usage of 100mb. Near 0% cpu usage Though lot of things to be done like pakaging for all distros and windows and android. Performance for very very long docs still a little less. \----- Important ----- I had asked for refund and customer service said done but no update from 5 days. No email from google play, claude not cancrlled on google play, no confimation and ofcourse no refund done till now. Only that my claude sub is not working now. I have attached screenshot that shows conversation ID for reference. Please claude process the refund. Someone if can please help. I did twitter but that did not help at all.